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Return Policy
We do not accept any returns. All customers who purchase
scooters from a dealer must take the scooters back to the dealer for
returns.
If an item is defective upon arrival the customer has 3 days to
notify customer service. NSTmotor.com will send replacement parts as
soon as possible at our cost. If entire unit is damaged, customer
must call within the 3 days to receive a Return Merchandise
Authorization (RMA) number. The RMA number is only valid for 10 days
after being issued.
For better service, please have the following information on hand
when you call our service department: invoice number, model number,
phone number, and reason for return. Any return without an RMA
number will not be accepted.
All returns must be returned as follows:
NSTmotor.com
RMA # ___________
10830 Ada Ave,
Montclair, CA 91763
Exchange Policy
Customer is responsible for all shipping charges incurred by the
exchange. For customer protection, it is recommended to insure the
shipment, in case it is lost or damaged during shipping. It is also
recommended to use a shipping company that can provide a proof of
delivery of some form.
If product arrives damaged, save the product in the original
packaging and notify us. We will in turn arrange a carrier
inspection with the shipping company.
Security
and Privacy Policy
NSTmotor.com
is sensitive to your security and privacy concerns. We are committed
to protect your rights and ease your worries. NSTmotor.com utilizes
one of the most advanced security available for online transactions.
Secured Socket Layers (SSL) is used to encrypt all sensitive
information before sending over the internet. You can rest assured
all personal information is safe from unauthorized access. All
information collected is confidential and is only used for the
purpose of processing the order. NSTmotor.com does not disclose
information about its customers to any third party without
customer's permission.
Warranty
NSTmotor.com
warrants that all products are free from manufacture defects, and
agrees to repair or replace any part of a product that proves to be
defective by any reason of improper workmanship or materials,
without charge of any kind to the customer.
All
NSTmotor.com products have a 30 days warranty period. In no event
will NSTmotor.com be liable for damages, lost revenue, lost wages,
lost savings, or any other incidental or consequential damages
arising from purchase, use or inability to use of the product.
NSTmotor.com is not responsible for any damages arising from misuse,
natural or personal disasters, or any repair or modifications not
done by NSTmotor.com.
To obtain any
warranty service, you can reach customer service for a RMA number at
(909) 628-2899.
Please
Note:
NSTmotor.com provides links to other websites for your convenience.
NSTmotor.com makes no representations with respect to the privacy
practices, privacy statements, or otherwise regarding such other
websites.
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